Qolsys IQ2/IQ2+ panel using software version older than 2.6.0 or IQ4 using version 4.0.1 or older.See Qolsys knowledge base for latest released versions and change logs.Īffected Model Number’s, Devices and user Interfaces: See Qolsys support site for steps on checking and updating panel softwareĤ) Checking for latest panel software availability:Ī. See Qolsys support site for steps on checking and updating panel software.Ī. We recommend upgrading QoIsys panel software to the latest version to ensure full functionality while using Kwikset Home Connect 620 lock with the app. It is important to note that the communication between the Kwikset Home Connect 620 lock and the Qolsys panel is unaffected. In instances where a panel has not been updated, users could see a number of errors while using the app to control the Kwikset their Home Connect 620 lock. Typically, panel software is updated to the latest version during the installation process. Why does my Home Connect 620 take a long time to respond to a command from the App or Web Portal?ĭue to out-of-date software on the Qolsys panel, some users may experience communication errors when using the lock remotely via the app or web portal. You have successfully re-keyed your lock. Rotate the key 90 degrees counter-clockwise, back to the starting position. Pull the key to make sure it will NOT come out in this position. Then rotate they key 180 degrees clockwise. Without pushing or pulling the key, rotate it 180 degrees counter-clockwise. The edge of the key touches the indent in the cylinder face. Insert the new key you wish to use with the lock. You may feel the tool click inside the lock. Insert the SmartKey tool fully and firmly into the SmartKey hole. Insert the key that currently operates your lock. If you have a knob or lever, make sure it is in the locked position.Įnsure your door cannot close on its own, or that you have another way to enter you home. If you have a deadbolt, make sure it is in the locked potion. Make sure you lock is installed on your door and that your door is all the way open. How to re-key your SmartKey Security™ locks?
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